Frequently Asked Questions About Your Bill

Paying Your Bill

If you would like to pay your bill through our 24 hour automated system, please call (855) 221-8046 – option 1 and press 9
and online at www.heritagebillpay.org

Questions Regarding Your Bill

For questions regarding your St Joseph Heritage Healthcare bill, please contact the Customer Service Department at:
(855) 221-8046. Phone Hours: Mon – Fri 8:00 a.m. - 5:00 p.m.

Credit or Refund

For questions regarding a credit or refund on your account, please contact the Credit/Refund Department at:
(844) 824-4774. Phone Hours: Mon - Fri: 7:30 a.m. - 5:00 p.m.

Inpatient/Outpatient Services

For questions regarding services received inpatient/outpatient at the hospital where your account number begins with the following letters FV, HT, AA or AV please contact the Hospital Customer Service Department at: (800) 378-4189. Phone Hours: Mon - Fri: 6:00 a.m. - 5:00 p.m.